Cookies
As required by the Act on the Protection of Privacy in Electronic Communications (Finnish Statute No. 516/2004), the Alko Oy website employs cookies in a manner that does not infringe upon the privacy of site users. Cookies are used for statistical, research and related purposes designed to determine the nature and volume of site visits. Site users cannot be identified through these cookies and no attempt is made to do so. Site users may set their web browser to reject cookies, but this may prevent access to some site features.
Handling of personal data
Alko Oy handles all personal data provided to it through its website in accordance with the provisions of the Personal Data Act (Finnish Statute No. 523/1999). Alko Oy uses its customer data records for the purpose of processing customer orders, contact requests and customer feedback. Personal data records are destroyed upon the termination of the matter or customer relationship in question. Data records are described below pursuant to §10 of the Personal Data Act.
DESCRIPTION OF PERSONAL DATA RECORDS
1. Feedback records
Controller of data
Alko Oy
Salmisaarenaukio 1
P.O. Box 33, FIN-00181 HELSINKI
Tel +358 20 711 11
Fax +358 20 711 5386
Business ID: 1505551-4
Domicile: Helsinki, Finland
Purpose of data collection
Personal data are collected for the purpose of customer relationship management. This personal information is used to respond to feedback sent to Alko.
Record contents
Personal data are collected through the Alko website in connection with customer feedback, brochure orders or requests for Etiquette Club mealtime beverage suggestions.
Data collected for feedback records:
Forename:
Surname:
Street address:
Postal code:
Postal district:
Telephone:
E-mail:
General feedback may also be submitted without personal identifying information (www.alko.fi/palaute).
The person's forename, surname, street address, postal code and district are required for brochure orders (www.alko.fi/alkolijaterveys > tilaa jukaisu).
The person's forename, surname, street address, postal code, district and telephone number are required for Etiquette Club mealtime beverage suggestions (www.alko.fi/etikettiklubi > kysy ruokajuomasuositus).
Regular data sources
Customers submit the above data through Alko's website our by e-mail to palaute@alko.fi, kundrespons@alko.fi or feedback@alko.fi.
Regular data disclosures
Personal data are not generally disclosed to third parties. Personal data may occasionally be disclosed with the customer’s consent to parties handling customer feedback together with Alko.
Transfer of data outside the EU or EEA
No data will be transferred outside the EU or EEA.
Data security
All feedback records are protected against unauthorised third-party access and only personnel handling customer feedback may access the records. The use of information is monitored and any information that is no longer needed is destroyed in a secure manner.
2. Wine reservation records
Controller of data
Alko Oy
Salmisaarenaukio 1
P.O. Box 33, FIN-00181 HELSINKI
Tel +358 20 711 11
Fax +358 20 711 5386
Business ID: 1505551-4
Domicile: Helsinki, Finland
Purpose of data collection
Personal data are collected for the purpose of managing customer orders. This personal information is used to communicate with customers who have made wine reservations.
Record contents
Data collected for wine reservation records:
Forename:*
Surname:*
Company:
Street address:*
Postal code:*
Postal district:*
E-mail:
Telephone:
Gender:*
Additional data:
* Denotes required data.
Regular data sources
Customers provide the above data through Alko's website (www.alko.fi/tuotteet > Varattavat tuotteet) or they are entered by Alko if the reservation is made by mail or using an order form available at Alko retail outlets.
Regular data disclosures
Personal data are not generally disclosed to third parties. Personal data may occasionally be disclosed with the customer’s consent to parties handling customer reservations together with Alko.
Transfer of data outside the EU or EEA
No data will be transferred outside the EU or EEA.
Data security
All wine reservation records are protected against unauthorised third-party access and only personnel handling wine reservations may access the records. The use of information is monitored and any information that is no longer needed is destroyed in a secure manner.
3. Wine Club membership records
Controller of data
Alko Oy
Salmisaarenaukio 1
P.O. Box 33, FIN-00181 HELSINKI
Tel +358 20 711 11
Fax +358 20 711 5386
Business ID: 1505551-4
Domicile: Helsinki, Finland
Purpose of data collection
Personal data are collected for the purpose of customer relationship management. This personal information is used for Etikettiklubi/Etikettklubben Wine Club membership mail, wine course reservation and billing purposes.
Record contents
Personal data collected for Wine Club membership records:
Forename:*
Surname:*
Company:
Street address:*
Postal code:*
Postal district:*
Telephone:
E-mail:
In the case of gift memberships, personal data are also collected for the gift giver.
* Denotes required data.
Regular data sources
Customers provide the above data through Alko's website (www.alko.fi/etikettiklubi > Liity Etikettiklubiin and Anna jäsenyys lahjaksi).
Regular data disclosures
Personal data are generally disclosed to Itella Suomi Oy, a subcontractor of Alko Oy in charge of Wine Club membership records, billing and mailings. Itella does not disclose this personal information to any third parties.
Transfer of data outside the EU or EEA
No data will be transferred outside the EU or EEA.
Data security
All Etiquette Club membership records are protected against unauthorised third-party access and only personnel handling Wine Club membership matters may access the records. The use of information is monitored and any information that is no longer needed is destroyed in a secure manner.
4. E-mail newsletter subscriber records
Controller of data
Alko Oy
Salmisaarenaukio 1
P.O. Box 33, FIN-00181 HELSINKI
Tel +358 20 711 11
Fax +358 20 711 5386
Business ID: 1505551-4
Domicile: Helsinki, Finland
Purpose of data collection
Personal data are collected for the purpose of customer relationship management. This personal information is used for Alko and Wine Club e-mail newsletter mailings.
Record contents
Personal data collected for e-mail newsletter subscriber records:
Forename:
Surname:
E-mail:*
* Denotes required data.
Regular data sources
Customers provide the above data through Alko's website (www.alko.fi/etusivu > Sähköpostiuutiset and www.alko.fi/etikettiklubi > Tilaa sähköpostiuutiset).
Regular data disclosures
Personal data are not generally disclosed to third parties. Personal data may occasionally be disclosed to parties handling the sending of e-mail newsletters together with Alko.
Transfer of data outside the EU or EEA
No data will be transferred outside the EU or EEA.
Data security
All e-mail newsletter subscriber records are protected against unauthorised third-party access and only personnel handling e-mail newsletters may access the records. The use of information is monitored and any information that is no longer needed is destroyed in a secure manner.
Copyright Alko Oy 2007.
All rights reserved.
