Shopping in Alko's storesFaulty product

Faulty product

It is important to us that the products we sell meet our high quality standards. Product faults are quite rare – but they do happen sometimes. If you suspect that a product you bought from us is faulty, return it to the nearest Alko store. Once the fault has been confirmed, you will be refunded.

Things to note when returning a product:

When the drink itself is faulty

  • The drink must be in its original packaging.  

  • A fair amount of the drink must remain in order to confirm the fault. A cork or an empty bottle is not enough to prove a faulty drink. 

  • Pack the returned product carefully, such as in a plastic bag. This will ensure that it will not cause a mess during transportation.

When the packaging is faulty 

If the packaging is faulty, return all the parts of the package and the remaining drink to any of our stores. 

When returning the product to a store, pack it carefully, such as in a plastic bag. This will ensure that it will not cause a mess during transportation. 

If a faulty product has caused damage, draft a written report, and attach the product information and photos of the damage. Email the damage report to our customer service (customerservice@alko.fi) and return the product and its packaging to a store.  

For more information on compensation, get in touch with our customer service via chat, email or telephone during store opening hours (weekdays 9 am – 9 pm, Saturdays 9 am – 6 pm). 

If needed, Alko’s quality control experts will assist salespersons in confirming the fault. Product faults are usually regrettable individual cases, but our Quality Control is interested in all quality deviations. We closely monitor the amount of products returned to stores and the reasons for product returns. Usually, product faults can be confirmed promptly at a store, and you will be refunded immediately as well. If necessary, the product will be sent to our Quality Control for additional examination. The compensation decision is then made on the basis of the results. Quality Control is also supported by the  Alcohol Control Laboratory ACL. 

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