Alko oy order and delivery terms for business customers

14.12.2023

1 General terms and conditions

These provisions cover the terms concerning the ordering, delivery and cancellation of Products that are ordered through Alko Oy’s (“Alko”) Alko.fi online store service (“Service”), Alko’s mobile app (“Service”) and Alko’s customer service centre. 

When ordering Products via the Service, the Customer accepts the terms and agrees to comply with them. In addition, the Service contains communications and practical instructions that complement the terms. Alko reserves the right to amend these terms and the Service content. By using the Service, the Customer accepts the changes. The most recent version of the terms and conditions is available on Alko’s website. 

2 Definitions

Customer refers to a legal person that orders Products as Alko's business customer. A Customer must have a valid Business ID and enter it into the Service when they sign up. 

Mild Alcoholic Beverages refers to alcoholic beverages that contain no more than 22% of ethanol by volume. 
Product refers to all products sold by Alko. 

3 Ordering Products

General information about the order process 

All persons ordering products must be of age. Alko sells Mild Alcoholic Beverages to individuals of 18 years of age or over and stronger alcoholic beverages to individuals of 20 years of age or over.  

The Customer is responsible for the accuracy of the information they supply to Alko. Alko is not responsible for damages or disruptions that are caused to the Customer or to a third party because of inaccurate information provided by the Customer. 

Alko has the right to delete a Customer’s order, if the Customer is in breach or circumvention of the terms of the Service or acts in contravention of the law or good practice. Alko reserves the right not to sell or hand over Products to the Customer. 

The main Product characteristics and prices are indicated on the Product page. Allergens contained in the Product are mentioned on the Product label. Prices include value-added tax, unless otherwise stated. An indication of Product availability and possible restrictions on availability is given in the same context. In the event of delivery problems related to an ordered Product, Alko will contact the Customer. 

Alko is not responsible for damage caused by possible disruptions, faults or delays in Product processing or deliveries, arising for reasons unrelated to the Service. Alko is not responsible for damage caused by the unreasonable impairment of operations due to force majeure or an equivalent reason, such as the actions of a public authority, war or the threat thereof, an insurrection or riot, or disruptions that are beyond Alko’s control in mail delivery, automatic data processing, data transfer, other electronic communication or electricity supply, as well as disruptions caused by fires or other accidents, or labour disputes, such as strikes, lockouts, boycotts or blockades. In the event of force majeure or other of the above-mentioned circumstances, Alko has the right to suspend the delivery of orders until further notice. 

Ordering products from the online shop 

The Customer must register in order to access the Service and place orders via the online shop. The Customer is bound by their order once they have placed, accepted and paid for it. No changes can be made to an order after this. 

Alko reserves the right to impose restrictions or conditions relating to the quantity of Products. Any product-specific purchase restrictions or other unusual terms and conditions governing a product will be displayed on the product card during the order process. 

Ordering products via the customer service centre 

Customers can place an order via the customer service centre by filling out an order form and emailing it to Alko’s customer service: asiakaspalvelu@alko.fi. The Customer is bound by their order once they have placed, accepted and paid for it. No changes can be made to an order after this. 

When ordering via the customer service center, Alko charges a service fee in connection with the order. The fee is charged according to the current price list. The price list can be seen at www.alko.fi/en/business-customer/delivery-options. 

Ordering products with a serving licence number 

If the Customer orders products for the serving of alcohol, the Customer must indicate his or her licence number and the establishment licensed to serve alcohol. The products will only be delivered to the extent permitted by the licence and to the address corresponding to the licence.

4 Methods of payment

The Customer must pay for the ordered Products when placing the order, by using one of the payment methods indicated by Alko. 

Alko reserves the right to set limits on the total value of an order, which will depend on the chosen payment method. 

Online shop orders 

Payment is made using an SSL-encrypted payment form. The following payment methods are available: payment cards, online banking, mobile payment, corporate invoicing and Alko Gift. 

• Payment cards (VISA, Mastercard, American Express): card details will be sent to the payment card intermediary via a secure connection. No card details are stored in Alko’s own systems. 

• Online banks (Nordea, Osuuspankki, Danske Bank, Handelsbanken, Savings Bank, Bank of Åland, S-Bank, Aktia, POP Bank, Oma Savings Bank): the Customer will be automatically directed to their bank’s payment service, where they will pay for their order directly from their bank account. 

• Mobile payment (MobilePay, Siirto): payment requires the Customer to download and set up the payment application in advance. 

MobilePay’s terms and conditions: https://mobilepay.fi/asiakastuki/ehdot 

OP’s general terms and conditions for payments: https://www.op.fi/tac?did=Hemak0000002717&cs=7f653641d3fb31069e9e2eb71e9f141460575b214e26ed07a802a3c54e87b77a 

Nordea’s terms and conditions for use of the Siirto service: https://www.nordea.fi/Images/146-173247/siirto-ehdot-fi.pdf 

S-Bank’s terms and conditions for use of the Siirto service: https://dokumentit.s-pankki.fi/tiedostot/siirto-ehdot-fi 

Corporate invoicing: The lender is Norion Bank AB, operating under the brand name Walley. User management for the invoicing service is handled by Enterpay. The handling fee charged by Alko will be added to the invoice in accordance with the price list. By approving payment, the Customer also accepts the lender’s terms and conditions. 

Walley’s terms and conditions: https://cdn.walleypay.com/terms/Terms_B2B_FI.pdf 

Gif Cards terms and conditions.

 Orders placed via the customer service centre 

A payment link will be emailed to the Customer, who can then choose any of the available payment options. 

Payment cards: VISA, Mastercard, American Express 

Online banking: Nordea, Osuuspankki, Danske Bank, Handelsbanken, Savings Bank, Bank of Åland, S-Bank, Aktia, POP Bank, Oma Savings Bank 

Mobile payment (see above for the service providers’ more detailed terms and conditions): MobilePay, Siirto.

5 Delivery 

Delivery to an Alko store or pick-up point, or by transportation 

Product delivery costs are indicated prior to purchase. The Products included in the service may only be delivered within Finland. If the delivery area is otherwise restricted, these restrictions will be indicated by the Service. Alko will deliver the Products to the Alko shop or pick-up point chosen by the Customer. Products can only be handed over to Customers during the opening hours of Alko shops. 

The Customer must pick up the ordered products within 10 days of their notice of arrival. If the Customer does not collect the products within 10 days, or if the Products cannot be handed over during transportation, Alko has the right to charge for the Products and to levy the related handling fee. At its own discretion, Alko has the right to release uncollected Products for sale or, if necessary, to destroy such Products. 

Customers can order transportation of the Products to an address of their choosing in mainland Finland. Alko will not deliver products to a private home address unless it is the Customer's official address.  

Alko's transportation partner will deliver the Products to the address supplied by the Customer on weekdays during Alko's opening hours. If possible, the Products are delivered also to the lower or higher floors, if access to the premises is unobstructed.

If the customer or the recipient he or she defines is not receiving the order at the time of delivery, the customer or other designated recipient will have the opportunity to reschedule the delivery once. If the second delivery also fails, the products are returned to Alko’s warehouse. In this case, the order will either be cancelled or a new delivery time will be agreed with the Customer Service Center. In cancellations, Alko will only refund the price of the products. 

Alko has the right to charge a fee for cancellation and possible redelivery corresponding to the costs incurred for orders that have not been received from the pick-up point or handed over during transport.

If the Customer changes the delivery address or its additional information at the point when the order has been transferred to the transportation partner, Alko will charge the Customer a service fee for the change. The fee is charged according to the current price list. The price list can be seen at https://www.alko.fi/en/business-customer/delivery-options. 

Handing over an order 

The order may only be handed over against an order confirmation, and the recipient must meet these terms and conditions and other legal criteria for the handover of the Products. 

The ordered Products will be handed over to the Customer, provided that: 

• The individual concerned is 18 years of age or over if the Products are Mild Alcoholic Beverages, or 20 years of age or over if the Products are stronger alcoholic beverages; 

• the individual concerned is not behaving disruptively and is not obviously intoxicated; and 

• there is no reason to suspect that the Products will be used for illegal purposes or that they are being procured for unauthorised persons. The delivery of alcoholic beverages to the customer in exchange for payment (e.g. transport companies or taxis) is illegal. 

The identity of the Customer is checked when the Products are handed over. Alko will store the Customer’s name in order to prevent and handle misdemeanours and problems, as well as to ensure data security. 

The right to decide on Product handovers is held, in every case, by the personnel of the Alko store or pick-up point handing over the Products, or by a representative of the company transporting them. 

Returning products 

Products that have been ordered and paid for are non-returnable. 

6 Notification of faults and limitation of liability

If there is a fault in the Product or the delivery, the Customer should notify Alko of it without delay after receiving the Product, and deliver the faulty Product to an Alko store. When notifying Alko of a fault, the Customer must present the order confirmation/receipt for the order made. Complaints are not processed at Alko’s pick-up points. Alko will replace the faulty Product or provide compensation of another kind. 

Alko must be notified of any faults in writing. Only written notifications of faults will be processed. Notifications of faults can be submitted by email to asiakaspalvelu@alko.fi or by post to Alko Oy, Customer Service, PO Box 33, FI-00181 Helsinki. 

Alko cannot be held liable for any indirect losses incurred by the Customer, and Alko’s liability for any direct losses incurred by the Customer for breach of contract will be limited to the total value of the Products ordered. 

7 Processing of personal data and cookies

Any personal data provided by the Customer, either electronically or otherwise, will be processed in accordance with the General Data Protection Regulation (EU 2016/679) and Finnish national legislation. 

The Customer’s personal data is collated and stored in Alko’s customer database. The use of personal data and cookies is described on Alko’s website.

8 Applicable law and settlement of disputes

Finnish law applies to these order and delivery terms, excluding connecting factor rules. 

All disagreements arising from and related to these terms of order and delivery should be settled through negotiations between Alko and the Customer in the first instance. If negotiations fail to reach a conciliatory outcome, the disagreements shall be settled in the District Court of Helsinki.

9 Alko’s contact information

Alko Head Office:

Alko Oy, PL 99, 00101 Helsinki

 

Alko Customer Service:

E-mail: asiakaspalvelu@alko.fi

Telephone: +358 (0)20 692 771 (local network rate)

Arcived:

Alko oy order and delivery terms for business customers - valid until 13 December 2023
Alko oy order and delivery terms for business customers - valid until 22 November 2023